We are Coastline Caravans NZ based in Waipu, New Zealand. We are a dealership for the trading company Cadillac RV that operates out of Victoria, Australia.
Please read these Terms before purchasing any Goods from us or using our website. By placing an order with us, you agree to be bound by these Terms, together with any additional terms applying to specific products and any rights you may have under New Zealand consumer law. These Terms, together with our Privacy Policy, apply to all Customers.
“We”, “Us”, and “Our” means owned and operated by Shane and Susan Wright Partnership, trading as Coastline Caravans NZ, its successors and assignees or any person acting on behalf of and with the authority of Coastline Caravans NZ.
“You”, “Your”, and “Customer” means the Customer, being the person, firm, company or entity purchasing goods as specified in any invoice, document or order, including any subscribers or purchasing users of our website or online store, and if there is more than one Customer is a reference to each Customer jointly and severally.
“Business Day” means any day Monday through Friday between the hours of 9.00 am and 5.00 pm excluding public holidays observed in Waipu.
“Coastline Caravans NZ” means Coastline Caravans NZ, its successors and assignees or any person acting on behalf of and with the authority of Coastline Caravans NZ.
“Goods” means all caravans, vehicles, accessories, parts, and any related goods or services sold or to be sold or supplied by Coastline Caravans NZ to the Customer.
“GST” means Goods and Services Tax imposed under the Goods and Services Tax Act 1985.
“Price” means the price payable for the Goods and/or Services as agreed between Coastline Caravans NZ and the Customer.
“Site” means our website: www.coastlinecaravans.co.nz and our official social media platforms.
“Terms” means the terms and conditions included in this document.
2.1. The Terms apply to any order for Goods placed by you. By placing an order for Goods (including by our website, email, phone, or social media or any other available method) you are taken to have exclusively accepted and be immediately bound by the Terms. If you do not agree with any part of these Terms, you must not place an order or purchase any Goods from us.
2.2. In accepting the Terms, you warrant that you:
2.3. These Terms may only be amended with our prior written consent and prevail to the extent of any inconsistency with any other document or agreement between the parties.
2.4. You acknowledge and agree that we may, at our sole discretion, refuse or decline to supply Goods to you for any reason in our sole discretion, including but not limited to where the Goods are unavailable or cease to be available, where there is an account dispute, or where conditions are imposed on us by our suppliers. We will not be liable to you for any loss or damage you suffer as a result of us exercising our rights under this clause.
2.5. Where there is more than one Customer that has entered into the Terms and Conditions, they are jointly and severally liable for all payments and obligations.
2.6. The Goods are as described in the relevant material and/or our Site.
3.1. We reserve the right to change or modify the Terms at any time without notice to you. These changes will be effective as of the date we post the revised version on our Site. It is your responsibility to review the Terms before purchasing any Goods, and periodically if repeat or regular purchase of Goods are made. If at any time you choose not to accept the Terms, or disagree with any part of the Terms, you must not access our services or place any order for Goods.
3.2. Your continued placement of orders for Goods is deemed acceptance of any modifications or amendments to these Terms. You may also accept these Terms by clicking “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you. If you are uncertain about the Terms or anything else on our Site, you should contact us before completing any purchase.
4.1. All draft invoices and quotes are valid for 5 Business Days only from the date of issue and must be accepted within this timeframe to avoid possible changes to pricing and availability.
4.2. Orders will not be processed until all necessary and/or requested information is provided (such as colours, specifications, all variations).
4.3. Once a draft invoice/quote is finalised, any changes must be requested within the next 5 Business Days. No further changes will be accepted after this period.
4.4. Whilst every effort is made in the preparation of the order description, it is a ‘guide’ only and no guarantee is offered for the accuracy of the information contained within. Applicable manufacturer warranty may be offered on select new caravans and appliances.
4.5. Additionally, we do not warrant or make any representations regarding the accuracy, likely results, or reliability of the use of the materials on our Site or otherwise relating to such materials or on any sites linked to this Site.
4.6. To place orders and access some features of our Site, you may need to register an account. This means you will have to give us accurate information, including your name, your business name, address, a valid email address, and telephone number, and you must be at least 18 years old. You warrant that any information you provide during the account setup process is correct at the time you provide the information, and that you will update this information should there be any changes. You will be solely responsible for the activity that occurs on your account (including orders placed on your account), meaning it is your responsibility to keep your account password secure.
4.7. We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law, or where your conduct impacts our reputation, in our unfettered discretion.
5.1. You agree to only use the products for their intended purpose and in accordance with any guidelines or directions (Guidelines) as set out on the packaging. Any use of the products by you outside of these Guidelines is at your own risk, and you assume full responsibility for any loss or damage arising from such use.
5.2. All and any warranty work must be approved in writing in advance by us. Failure to obtain such approval may void the applicable warranty for the affected components. Any warranty work carried out or authorised by you without prior written approval from us will be at your expense and not refundable.
5.3. Goods are provided on an “as is” and “as available” basis, and to the fullest extent permitted by law, we make no representations or warranties about our Site and/or our products or services, including that:
5.4. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
5.5. Products made available on our Site are for personal use only (including any samples we provide). You must not sell or attempt to resell any products and/or samples obtained or purchased from us.
5.6. Please follow all storage and handling instructions provided with the products to maintain their condition and ensure safety.
5.7. The Goods may come with a 12-month warranty covering manufacturing defects. For warranty service, please contact us with proof of purchase, details of the issue, and any relevant photos or documentation.
6.1. A $10,000 deposit is required to initiate the build process. This deposit is non-refundable except where a refund is required by law.
6.2. The balance of the payment is due on the completion of the Goods, as confirmed by us to you.
6.3. All prices are in New Zealand Dollars (NZD) and are GST inclusive where applicable. The prices indicated on our Site may change at any time without advance notice to you. The amount charged to you will be the price in force at the time your order for Goods is placed.
6.4. We reserve the right to modify or discontinue any product without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product.
6.5. We reserve the right to cancel an order and provide a full refund if a product has been discontinued or we do not have the stock available.
6.6. We may, from time to time, provide discounted products. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued, which, amongst other things, may include terms relating to your eligibility to use them and a minimum or maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
7.1. Collection (Collection) of the Goods is taken to occur at the time that you take possession of the Goods, whether that be by pick up of the Goods as arranged with us, or by delivery to your address as agreed between us and you.
7.2. At our sole discretion, the cost of Collection may be either included in the Price or be in addition to the Price. In any event, you shall be responsible for the cost of Collection and shall pay such to us on demand (time being of the essence).
7.3. You will take all reasonable endeavours to complete Collection of the Goods ordered within 5 Business Days of us receiving payment, unless otherwise agreed by us in writing.
7.4. Ownership of the Goods shall not pass to you until we have received payment in full of all amounts owing on those Goods.
7.5. The Goods are at your risk from the time of Collection, and you must insure the Goods against loss or damage from that time. You remain liable for any loss, damage, or destruction of the Goods, regardless of cause.
8.1. We appreciate interaction on our social media channels and feedback about our Site and our products. You may be invited to submit a review after you have made a purchase, or you can comment on our blog or interact with us via our social media channels. We love to hear from you.
8.2. Where you do decide to submit such feedback, comments, or content, you:
8.3. We reserve the right to remove a review or comment if it:
8.4. Our Site and social media channels may feature user reviews of the products as well as blogs by guest bloggers. These reviews and the content of the guest blogs in no way represent our views or opinions but are the sole product of their creator. We disclaim all and any liability with respect to any content submitted by any user or guest blogger.
8.5. We may, from time to time, run competitions through our Site and/or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.
8.6. On our Site, we present real-life examples of and insights into other people’s experiences for illustrative purposes only. Any results personally achieved are due to the individuals’ unique situations. These testimonials demonstrate what is possible but are not intended to represent or guarantee that any current or future customers will achieve the same or similar results.
8.7. Our Site and social media channels may have cookies and/or links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way endorse, control, or approve of, nor are we responsible for, the content on those sites. It is up to you to decide if those sites and their content are suitable for you.
8.8. We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.
8.9. Any information provided on our Site, through blog posts, product descriptions, or any other content, is of a general informational nature only and is not intended to constitute or replace professional advice for individual or specific situations. We do not purport to be any type of licensed professional and cannot be held liable for any reliance on the information we provide, either on our Site or through our products.
8.10. We do not accept responsibility for determining whether the Goods are appropriate for you. We reserve the right to deny service and refund the cost of the Goods for any reason, including where we believe that the Goods would be dangerous or not appropriate for you, or we believe that further professional advice should be sought.
8.11. The sale of Goods on our Site or reference to any other products does not constitute endorsement or recommendation of said products unless explicitly stated otherwise.
9.1. We are committed to ensuring your satisfaction with our Goods. If you encounter any issues or have concerns about your order, please contact us immediately so we can work to resolve them as quickly as possible.
9.2. Should an issue not be resolved to your satisfaction while interacting with our customer service team, please follow this process:
9.3. We aim to acknowledge your complaint within 3–7 Business Days of receipt.
9.4. We aim to resolve all complaints within 14 Business Days. If resolution within this timeframe is not possible, we will inform you and provide a clear explanation and an expected timeline for resolution.
9.5. All parties agree to refrain from publicly disparaging each other, including but not limited to posting negative feedback on social media or online review platforms, during and after the term of their agreement. Any dissatisfaction should be addressed through the dispute resolution procedure outlined in these terms.
9.6. If a party violates this non-disparagement agreement, the other party has the following options, at its discretion:
9.7. This ensures that any disputes are handled in a manner that respects these Terms and the rights of the parties.
9.8. Where a dispute cannot be resolved, it will be submitted for mediation in accordance with the then standard rules and steps of mediation in New Zealand.
10.1. Any claim by you must be made in writing and delivered, hand delivered or emailed as soon as practicable after discovery of the problem and in any event no later than 5 Business Days after Collection.
10.2. If requested by us you must return the Goods to us for inspection and provide samples, photographs, documentation, or other information we reasonably require to assess the Goods and identify the nature of any alleged fault. Subject to section 22 of the Consumer Guarantees Act 1993 (Act) (if applicable to the contract with you), you are responsible for the cost of returning the Goods to us for inspection.
10.3. At any time within 15 Business Days of receiving a claim we have the right to inspect the relevant Goods. You must not dispose of, alter, repair, or attempt to repair the Goods during this period without our prior written consent. Any Goods disposed of or altered without our consent will result in all related claims being waived and voided.
10.4. Where the Act applies, we are committed to meeting our obligations under that Act. Where a valid remedy is required under the Act, our liability is limited, at our option, to the repair of the Goods, replacement of the Goods, or a refund not exceeding the purchase price paid for the relevant Goods, to the extent permitted by law.
10.5. You acknowledge and agree that the Act (or any equivalent consumer protection legislation) does not apply where you acquire the Goods for the purposes of commercial use, resale, or trade.
10.6. Orders cannot be cancelled once they have been fully completed, except where a cancellation or remedy is required by law. Where cancellation is not permitted, our normal claims and returns process (if applicable) will apply.
11.1. Our Site contains intellectual property owned by us and/or licensed to us by third parties, including (without limitation) products, trademarks, copyrights, proprietary information, designs, patents, business names, logos, images, copy, videos, audio files, graphics, software, and other materials (Content).
11.2. You acknowledge and agree that we are the owner or authorised licensee of all intellectual property rights in the Goods, the Site, and the Content, and that copyright subsists in all elements of the Site. Nothing in these Terms grants or transfers to you any right, title, or interest in the Goods, the Site, or the Content.
11.3. You must not copy, alter, reproduce, publish, distribute, create derivative works from, or otherwise exploit any part of the Goods, the Site, or the Content without our prior written consent, nor permit any other person to do so. We reserve the right to immediately revoke your access to the Site and its Content, without refund, if you breach this clause or these Terms.
12.1. In addition to any other prohibitions, you must not:
13.1. These Terms include our Privacy Policy, which sets out how we may use your personal information. By using our Site, you consent to the handling of your personal information in accordance with our Privacy Policy and warrant that all data provided by you is accurate.
13.2. We are a New Zealand business. Where applicable, you are protected by the Fair Trading Act 1986 and, if you acquire Goods as a personal consumer, the Act. Nothing in these Terms excludes, restricts, or limits any rights or remedies you may have under New Zealand consumer protection legislation, except to the extent permitted by law.
13.3. To the fullest extent permitted by law, we are not liable for any loss or expense whatsoever arising out of or in connection with your use of the Site, your inability to access the Site, any interruption or outage, or reliance on any inaccurate or incomplete information, including (without limitation) loss of profit, income, data, or property, or any third-party claims. Where liability cannot be excluded, our liability is limited to the maximum extent permitted under New Zealand law.
13.4. Neither you nor we will be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond reasonable control, including (without limitation) acts of God, war, terrorism, industrial action, fire, flood, storm, pandemic, or government action.
13.5. The failure by us or you to enforce any provision of these Terms will not constitute a waiver of that provision, nor will it affect the right to enforce that provision at a later time.
13.6. If any term or provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be read down or severed to the minimum extent required, and the remaining provisions will continue in full force and effect.
13.7. Each party warrants that it has the legal power and authority to enter into and perform its obligations under these Terms. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
13.8. We may assign or transfer our rights and obligations under these Terms without notice. You may not assign or transfer your rights or obligations without our prior written consent.
13.9. Any electronic acceptance given by clicking or ticking “I agree”, “I consent”, or similar wording is legally binding and has the same effect as a handwritten signature.
13.10. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us and supersede all prior communications and agreements relating to your use of the Site.
13.11. These Terms are governed by the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand.
Your dream road trip awaits. Plan the ultimate adventure in one of our fully-equipped caravans. Comfort, freedom, and unforgettable moments are just a few clicks away.
